Many medications are Prescription Only Medications and require a vets approval before further medications can be dispensed. Therefore we kindly request 24 hours notice of the need of a repeat prescription to allow us time to get the vets approval and ensure the product is in stock.
If your pet is on long term medication we request him or her to be seen by the vet every 6 months. This is to ensure that their condition is stable , that the medication they are on is still appropriate and also to comple with Royal College of Veterinary Surgeons rules for pets under our care.
To request a repeat prescription, please call us on 01538-38229. We are aiming to add on an online repeat prescription service with this site in the near future.
To process your immunotherapy order in time and ensure there is no lapse in treatments, could you please allow 2 MONTHS for us to order and receive the treatments.
This is because immunotherapy is not produced in the UK. Allervet is produced in France and Artuvetrin in the Netherlands.
Because these medications have to be imported from abroad, we have to complete a lot of paperwork to get IMPORT CERTIFICATES to allow us to import and use these medications. We cannot just place an order with our normal suppliers.
Most times we can do this online after you have requested the order, taking 15- 30 minutes and we can order the medication straight away. However, after a certain number of online applications or for other reasons, the VMD (Veterinary Medicines Directorate) will request a postal application instead. This entails a lot more paperwork and can take 30-60 minutes to complete and up to 2 weeks for us to receive the actual import certificate. We do not know beforehand which orders are ok for online applications or which have to be done by post. We cannot order the medication until we have a valid import certificate.
We do NOT charge for this service.
The medication takes up to 1 month to produce in France/Netherlands and then gets shipped to us and we will phone you and let you know your order is in as soon as we have received it.
We appreciate your understanding